Oh yes, we’re going there today! It’s inevitable; as long as you’re going to be in business, you’re going to get emails from people with an attitude!
You’re going to get emails from people demanding information from you without even asking nicely (like without even using basic manners like please and thank you!) and expecting the world from you.
You will get people telling you how you should be running your business and that what you’re doing right now is wrong. And, you’ll also get the odd email from some disgruntled person who is offended by everything and thinks that you are so insensitive and so inconsiderate for posting a new blog post or promoting your product when there are big world events going on that you should be sensitive about.
And while we cannot stop these emails from coming in from people; people are going to feel the way they feel and that it’s their God-given right to take it out on you, there are some things that you can do to help ease the rudeness coming in.
REDIRECT THE CUSTOMER
So, some of the people that email you might not actually be customers yet and this is a great way to upsell your products. If it is someone who clearly hasn’t done their research on anything that you do and is asking for information that is literally on your blog, just redirect them to those blog posts to help them out.
Instead of sending an individual response to every single rude email that comes in, it’s a good idea to take some notes about what these people are saying so you can either pop that information into a frequently asked questions page or you can create a post around it so that you are always directing people to those pages.
SET UP AN AUTO RESPONDER
This is something that I love to do in my business! I set up an auto responder to go out to every email that comes into my business email inbox. And I don’t mean through my email service provider, I actually mean on the email platform itself.
I’m using G-Suite for my business email so all I do is use the out of office reply. I’ve just set that on autopilot forever. In that email, I have a link to my frequently asked questions page. I also have the turnaround time for customer service queries or issues going on.
But I also say, if there are queries of a personal nature or messages that you want to get through to me, these won’t be replied to. I put that in there to weed out those people who are sending through rude emails but also those people who are fishing for free information, even though most of it is already on the blog!
I put that there so at least you are acknowledging to the person that you’ve got their email but also that you won’t be answering them because it’s not relevant to helping the audience.
UNSUBSCRIBE! (ONE OF MY FAVOURITES IF YOU’RE DARING ENOUGH TO DO IT!)
Kindly ask the person to unsubscribe or take the liberty of doing it for them yourself! If this customer is that disgruntled and that angry about you and what you’re doing, it’s probably best that you cut ties, right? And, more than likely, this person is not in your target market. So it just makes sense!
HAVE YOU HAD A RUDE CUSTOMER YOURSELF? I WOULD LOVE TO HEAR HOW YOU HANDLED THAT PROCESS!